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Terms and conditions for payment and delivery in webshop

Terms and conditions

Levanto Oy FI09908648 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: info@levanto.fi
Telephone: +358 9 511 470
Address: Venevalkamantie 5, 02700 Kauniainen, Finland


Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.


Shipping and delivery

Where we deliver
For now we only deliver in Finland.

SHIPPING METHOD PRICE
Pick-up from a postal outlet 10,50 €
Pick-up from a Posti parcel point 10,50 €
Pick-up from Levanto warehouse 0 €
VAK-transportation
(Transporting Dangerous Goods)
Pricing according to parcel weight:
Weight max 2 kg – 18,90 €
Weight max 5 kg – 20,90 €
weight max 10 KG – 22,90 €
weight max 15 kg – 25,90 €
weight max 35 kg – 35,90 €

Find nearest postal outlet and parcel point >> 

Transport of dangerous goods
Some products that are for sale in our web shop require a special transportation; transport of dangerous goods (VAK-transportation). The total weight of dangerous goods products (the gross mass) must not exceed five kilograms per parcel. Orders placed before 12 p.m will generally be delivered to the customer by 2 p.m. the next business day. If the delivery attempt fails, a notice of arrival will be left at the recipient’s address. In this case the recipient can order a new delivery attempt for a fee. The parcel can not be picked-up at a Posti terminal.

See product page information if a product requires VAK-transportation.

Pick-up from Levanto warehouse
You can pick-up your order from our warehouse:
Levanto Oy
Venevalkamantie 5
02700 Kauniainen

Opening hours Mon-Fri 8.00 a.m. – 4.00 p.m. If the product is in stock it can be picked up right away. If the product is out of stock you will get a notice of arrival when it can be picked-up. Pick-up from our warehouse is free of charge.


Payments

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Bambora: https://www.bambora.com.


Payment methods

With Bambora PayForm you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Enterpay Company Invoice: You can pay the order with an invoice by using Enterpay Company Invoice. The payment term is 14 days. Invoicing fee is 5,00 EUR. Invoice will be sent by Arvato Financial Systems and credit is granted by Enterpay Finance Oy. Terms of service are available at https://www.enterpay.fi/ehdot-palvelu/.

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland


Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.


Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Sales:
Tel. +358 9 511 470
E-mail info@levanto.fi